Policy
Cancellation policy
Adapt Health and Performance requires at least 24 hours' notice to cancel or reschedule an appointment without a fee. Cancellations inside 24 hours may be charged the full session rate. Physiotherapy and exercise physiology appointments follow the same rule. Contact the studio by phone or email as soon as you know you need to change your booking.
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The rules
Cancellation policy at a glance
- Notice period: 24 hours before the booked appointment time.
- Inside 24 hours: the full session fee may be charged.
- To cancel or reschedule: call 0452 484 242 or email info@adaptperformance.com.au.
- Repeated late cancellations may impact future bookings at the studio's discretion.
- Medical emergencies are reviewed case by case.
Related tasks
Other policies
Related service
No-show policy
Missed appointments without notice are charged the full session fee.
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Refunds and session credits
Pre-paid session packs are refundable inside 14 days and otherwise held as credit.
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Health fund rebates
Physiotherapy, chiropractic, and exercise physiology may be claimable through eligible private health fund extras cover.
Open →Next step
Contact the studio
Escalation ladder with phone, email, and booking channels.
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